Help Center
Welcome to the Sofket Help Center. Find answers to the most common questions for buyers and sellers — from creating an account to managing purchases and sales.
For Customer
Account & Login
Click the “Register” button at the top of the page, enter your details, and verify your email to get started.
You can also create an account automatically during checkout, or sign up quickly using your Google account.
Check your spam or junk folder. If it’s not there, click “Resend Email” on the login page or contact our support team.
Log in and go to Account Settings in your dashboard to update your personal details, email, or password.
Purchasing & Orders
Browse products, select the one you want, and contact the seller. The seller will share
their preferred payment method with you, and once you complete the payment, you’ll
receive access to the product or service.
After completing the payment with the seller, the product or service will be delivered as per
their process. You can keep track of all your purchases in your account under “My
Products” or “My Subscriptions.”
Payment methods are decided between you (the customer) and the seller. The platform
does not handle payments or transactions between buyers and sellers.
Refunds are handled directly by the seller according to their own policy. Please review the
seller’s terms or contact them directly for any refund-related questions.
Log into your account, find a product you like, and click “Buy Now.” Complete the secure checkout to get instant access to your files.
Go to your Dashboard > Downloads to access all your purchased files and any associated license keys.
Sofket supports major debit/credit cards through trusted and secure gateways.
Due to the digital nature of our products, refunds are only issued in specific cases — such as incorrect delivery or undisclosed product issues. You must request a refund within 7 days of purchase, and our support team will review your case.
For Sellers
Getting Started
Click on “Become a Seller,” select one of the available subscription plans, and complete
your registration. Once subscribed, you can start uploading and selling your products
immediately.
No, you don’t need approval. Once your seller account is active and your plan is selected,
you can begin listing products right away
Yes, you can edit your profile anytime from your seller dashboard. You can update your
business name, profile image, contact info, and other details whenever needed.
Managing Products & Orders
To upload a product, log in to your seller account, go to the “Add Product” section, and fill
in details such as title, description, pricing, and subscription plan. Once submitted, your
product will be visible to buyers immediately.
You can track clicks, views, and other advanced analytics for your products directly from
your seller dashboard. The level of analytics available depends on the subscription plan
you’ve selected.
Sellers receive payments directly from customers. The customer will contact you and
make payment using a method that both of you agree on. The platform does not process
or hold customer payments.
Providing customer support is completely your choice. You can decide how to assist your
customers based on your product type and how you manage communication with buyers.
From your seller dashboard, go to “Add New Product,” enter your product details, upload files and previews, and submit for review.
Your seller dashboard provides complete insights into orders, earnings, commissions, and payout history.
Once your available balance reaches the minimum withdrawal limit, you can request a payout anytime through the withdrawal section.
Yes. Buyers can contact you through the product or order page. Responding promptly improves trust and repeat sales.
Still have questions?
If you didn’t find the answer you were looking for, feel free to contact our support team — we’re here to help!
